SELECTED WORK
Case Studies
A selection of engagements where I led teams through complexity and towards outcomes that actually landed.
CLIENT: POS SOFTWARE SOLUTION
YEAR: 2019
Envisioning a New Customer Onboarding
Onboarding a diverse B2B customer base using a flexible omnichannel approach to drive customer satisfaction, faster speed to value, and greater ROI.
SERVICE DESIGN | JOURNEY ACTIVATION | VISIONING | ROADMAP ALIGNMENT
Bringing Omnichannel to Life
Launching a service delivery pilot to unlock new revenue streams, differentiate offerings in the market, and champion investment in a seamless omnichannel experience.
SERVICE DESIGN | INNOVATION | NORTH STAR VISION | PILOT DESIGN & TESTING
CLIENT: INDUSTRIAL & COMMERCIAL SUPPLIES
YEAR: 2018
Reimagining Usage-Based Insurance for Competitive Advantage
Reimagining a usage-based auto insurance offering to drive customer acquisition and retention, improve market competitiveness, encourage safer driving behaviors, and reduce claims-related costs.
SERVICE DESIGN | JOURNEY DESIGN | DESIGN RESEARCH | STRATEGY
CLIENT: FORTUNE 500 INSURANCE PROVIDER
YEAR: 2022
Reducing Cost Through Journey-Led Decision Making
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JOURNEY MANAGEMENT | SERVICE DESIGN | DESIGN RESEARCH | STRATEGY
CLIENT: FORTUNE 500 INSURANCE PROVIDER
YEAR: 2023